I have been thinking about getting a grill for several weeks. One of my co-workers loves to grill so naturally I asked him to recommend a grill. He said without a doubt, I should buy a Holland. He said Gordons has them and that's where I should go. I asked him to call for me to find out if that particular grill was in-stock and assembled. He called with me standing there and he was told they had one in-stock and it was ready to go. He asked how much and was told $529.xx. He asked if they price-matched because he had seen one for $499 and your store said yes. Today I get a truck and I drive to Gordon's to purchase the grill. The lady upfront directed me to the back where a gentleman was in an office on the phone. She said he would take me to the grills. Once he was off the phone, we went to check out the grills. I asked about the Holland and he showed me the three he had and only one of them was listed for $529 so I asked about that one. He explained a little about the grill and said that was the only one he had like that in-stock. Here is where it goes south for me. I asked him if he could do better on the price... He said "No, that's the best I can do". At that point, I told him I would think about it and left. If this is the way this store is going to do business, I don't think I'll be back. I work in retail, therefore I strongly believe in buying local and buying from small business owners. All I wanted to save was the same $30 they said they could do on the phone. I can't believe he did not come back with anything except, yes, that's the best price.
Gordons True Value Hardware is a US Hardware Store based in Owensboro, Kentucky. Gordons True Value Hardware is located at 316 Booth Ave, Owensboro, KY 42301, USA.
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